Last Updated: 16th July 2025

At PIONEER ECO (“we,” “us,” or “our”), we are committed to protecting your privacy while helping you access ECO4 government grants for energy-efficient home improvements. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with UK GDPR (General Data Protection Regulation 2018) and the Data Protection Act 2018.

By using our website (pioneereco.co.uk) or submitting an ECO4 eligibility check, you agree to the terms outlined below.

1. Information We Collect

To process your ECO4 grant application, we may collect:

Personal Data

✔ Contact Details – Name, email, phone number, postal address
✔ Eligibility Information – Benefit status, income level, EPC rating, property type
✔ Technical Data – IP address, browser type, device information (via cookies)

Sensitive Data (Only If Required for ECO4 Flex)

✔ Health Information – If applying under ECO4 Flex for medical vulnerability
✔ Financial Data – Council tax band, benefit proof (e.g., Universal Credit statements)

2. How We Use Your Data

3. Who We Share Data With

We only disclose your information to:
✅ UK Government & Local Councils – For ECO4 scheme verification
✅ OFGEM-Accredited Installers – To schedule installations
✅ Energy Suppliers – As required under ECO4 funding rules
✅ Legal Authorities – If required by law (e.g., fraud investigation)

We never sell your data to third-party marketers.

4. Data Retention

We retain your information only as long as necessary:

• Active Applications: 3 years (ECO4 audit requirements)

• Unsuccessful Applications: 12 months

• Marketing Opt-Ins: Until you unsubscribe

5. Your Rights Under UK GDPR

You have the right to:
🔹 Access – Request a copy of your data (free of charge)
🔹 Correct – Update inaccurate information
🔹 Delete – Ask us to erase your data (unless legally required to retain)
🔹 Restrict Processing – Limit how we use your data
🔹 Object – Opt out of marketing or automated decisions
🔹 Portability – Receive your data in a machine-readable format

To exercise these rights, email: queries@pioneertradingltd.co.uk

6. Cookies & Tracking

We use essential cookies for:

• Website functionality (e.g., contact forms)

• Google Analytics (anonymous traffic analysis)

• Facebook Pixel (if consent given for ads)

You can manage preferences via our Cookie Banner or browser settings.

7. Security Measures

We protect your data with:
🔒 SSL Encryption – Secure data transmission
🔒 Access Controls – Staff training & limited data access
🔒 Regular Audits – Compliance with ICO guidelines

8. Changes to This Policy

We may update this policy to reflect legal changes. Check this page periodically.

9. How to Contact Us

For privacy-related questions or complaints:

📧 Email: queries@pioneertradingltd.co.uk
📞 Phone: +44 7951 964871
📮 Post: Fairgate House, 205 Kings Road, Birmingham, United Kingdom

ICO Registration Number: ***

If unsatisfied, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).